Computer and Internet proficient, with strong experience as a Technical and Web Content Writer. An all-round versatile individual with varied interests and skills to include training staff on Internet basics, providing Internet research, writing manuals describing Internet/computer services, conducting Internet seminars, creating promotional pieces and graphic presentations. Strong ability to work independently or within a team environment. Outstanding communication skills. Recognized for excellence.

Software/Equipment:

• Office 2000 - Microsoft Word, PowerPoint, Excel, Outlook
• Front Page
• InterDev
• RoboHelp
• SourceSafe
• Test Director
• Visual Intercept
• Adobe Acrobat
• ACT
• Harvard Graphics
• PhotoShop
• Knowledge of HTML
• Print Shop
• WordPerfect for Windows/5.1 (DOS)
• PageMaker
• Free Lance
• Mustek, Astra and Photo Wave Scanners
• Epson LCD projector

Operating Systems:

• Windows NT
• Windows 98
• Windows 95
• Windows 3.1

HOMESTORE MOBILITY TECHNOLOGIES, Wilton, CT . . . a homestore.com Company 2000-Present
A dot come specializing in corporate relocation, tax preparation and expense management.

Technical Writer/Web Content Manager

• Write user documentation for web-based relocation software applications. Assist in coverting Help files for Internet viewing and printing, using RoboHelp and Adobe Acrobat. Create all graphics associated with Help files. Interact with Development Team and Business Analysts to extract major concepts and functionality of the system.
• Write web site content and participate in creating marketing plans to be utilized for product sales.
• Participate in CMT [Change Management Team] Meetings which decide look, features and functionality of software products.
• Managed 'Tuesday Tips', a weekly email sent to approximately 2,000+ clients and/or potential clients containing useful information regarding relocation, expense management and tax preparation tips. Update and maintain database. Input each new Tip on Hessel web site utilizing HTML and Front Page.

GAZELLE.COM, INC., Stamford, CT 1999-2000
A start-up dot com web-store selling hundreds of high-end leg wear and leg care products primarily targeted toward women - focusing on men and children on a secondary level.

Product Detail Writer

• Wrote vendor product detail and boutique content to drive consumer interest to web store products. Web store products included hosiery, socks, skin care products, health supplements, hair removal items, cellulite treatment products. Vendors included DKNY, Anne Klein, HUE, ME, Pokemon, Greg Norman, Alexander Julian, Levante, Round The Clock, Mudd, Hippies, Christian Dior, TriFil.
• Scrutinized web site to detect and investigate errors/omissions; oversaw corrections. Provided solutions to warehouse UPC discrepancies.
• Generated attribute and sizing grids (in Excel) for Merchandising Software System. Interacted with vendors to gain samples, line sheets, UPC codes, company information and history for content purposes.

GOODRICH & SHERWOOD ASSOCIATES, INC. Norwalk, CT    1994-1999
Human Resources consulting company with Career Transition, retained Executive Search and Sales/Consulting Divisions.

  Computer and Internet Services Administrator   1997-1999

• Created and oversee a company-wide Networking Leads program enabling Career Transition candidates to view employment opportunities on the Internet.    Constructed format of web site with web design consultant.
• Conduct Internet seminars and train staff on company programs and Internet basics.    Introduced concept of Internet resume posting as part of Career Transition program.    Teach classes on how to post resumes to the Internet.    Research best sites for posting and employment information.   Train individuals on PC functions, email, voice mail.
• Originated and supervise Individual Web Site Program for use as a marketing tool by candidates during job search.
• Introduced Candidate Profiles concept, another marketing tool utilizing the Internet for candidates, at the same time creating sales opportunities for G&S staff.
• Suggested utilizing the Internet for mass mailings thereby saving paper, postage and employee time.
• Research options and negotiate best pricing for buy/lease new copiers, fax machines, printers and computers for Norwalk and Shelton offices.    Troubleshoot and maintain computers and printers.    Created Computer Center.

   Executive Assistant    1994-1997

• Co-managed Word Processing Department.    Prioritized workload and supervised support staff.    Collaborated in determining day-to-day policy/procedures.
• Managed a database comprised of candidates seeking office support positions.    Created brochures, promotional pieces, business cards, and wrote newspaper ads.    Updated database, interviewed applicants, conducted reference checks.    Made sales calls to potential clients.
• Participated as team member on many special projects.    Created company forms, produced consulting proposals (including graphics) and assisted in designing Human Resources studies.

PERQ RESEARCH CORPORATION, Wilton, CT    1992-1994
Marketing research company tracking physician readership levels in various media.

  Assistant to Director of Marketing Research    1993-1994

• Created research presentations; attended client meetings; conducted surveys with physicians for client companies; supervised mailings to physicians.

   Assistant to President and Chief Operating Officer    1992-1993

• Assisted in all phases of day-to-day operations.    Made travel arrangements, maintained calendar, initiated/created correspondence/memos.    Entrusted with confidential information; participated in various projects and product testing.

DRUCK, INC., New Fairfield, CT   1990-1992
High tech equipment manufacturing company, i.e., transducers, air data test systems, etc.     
Assistant to Regional Sales Managers and General Manager

• Provided office support for General Manager and Regional Sales Managers.    Created correspondence, assisted with quotations and competitive bid proposals.
• Given additional responsibilities to include preparation of monthly transmitter letters and quarterly forecasts.
• Maintained and Americanized manuals received from UK.    Interacted with sales representatives nationwide, UK technical writers, and provided customer support.

PC RESUME, Danbury, CT   1989-1990 full time and 1990-1998 part time
Resume, cover letter writing service.

   Resume Writer

• Wrote, proofread, edited and formatted resumes, cover letters.    Interviewed clients to document skills and major accomplishments.    Assembled resume data in a factual, concise, visually appealing manner.    Established data base to assist clients in obtaining positions and created effective cassette tape to support applicants with interview tips and techniques.

TPF ASSOCIATES, White Plains, NY    1987-1989
Contingency personnel agency specializing in support staff positions.   

Personnel Counselor

• Interviewed and tested applicants, assisted in preparation of resumes.    Marketed superior applicants to clients and recruited new applicants for client companies.  Interacted with corporate recruiting personnel and upper level management.

BA, Fine Arts, Upsala College, West Orange, NJ
Seminars and courses in Internet Research, Recruiting, Marketing, Troubleshooting PCs
Wind Beneath My Wings Award, 1998, 1997
Guest speaker at annual G&S Business Meeting, 1998

Avid Hiker/Biker, X-Country Skier, Runner
Member of Appalachian Mountain Club, Sound Cyclists Bicycle Club, Danbury Area Computer Society (DACS), Sierra Club, World Wildlife Federation
Published E-Books: 'Penny Pickle's First Day of School' and 'Larry & Harry Metabarry Learn About Endangered Species'

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Email:[email protected]

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